Complaints
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure [link to your process]. Making a complaint will not affect how we handle your case.
Complaints Procedure
You should make a formal complaint with the person in conduct of your case. Should you not be satisfied with their response, please direct your complaint to:
Mr Guven Ates (Director)
By email: guven@ateshsolicitors.com
In writing: Atesh Solicitors, 355 Green Lanes, N4 1DZ, London.
Once he has considered your complaint and your file with the person in conduct of the your case, he will contact you discuss your complaint further.
You may be entitled to object an invoice by making a complaint to the Legal Complaints Service or the Office of Legal Complaints, and/or by applying to the Court for an assessment of the invoice under Part III of the Solicitors Act 1974.
We reserve the right to charge interest should the bill not be paid in full or in part.
You are entitled to a copy of our Complaints Procedure. This can be sent upon request or collected from our office.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving our final response to your complaint
and
No more than one year from the date of the act or omission being complained about; or
No more than one year from the date when you should reasonably have known that there was cause for complaint.
For more information about the Legal Ombudsman contact:
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority. (https://www.sra.org.uk/consumers/problems/report-solicitor/ insert this link into ‘Solicitors Regulation Authority)